One Click Tourism LLC
Website: https://oneclicktourismllc.com
Last updated: [23-06-2024]
One Click Tourism LLC (“we,” “us,” or “our”) respects your privacy. This policy explains how we handle personal information when you visit our website, contact us, request a quotation, or book our tourism and transport services.
It also explains how to contact us about your information and exercise rights available under applicable data protection laws.
One Click Tourism LLC is a tourism business based in Dubai, United Arab Emirates.
For the activities described in this policy, we determine how personal information is used to manage our website, enquiries and customer relationships. Other businesses involved in your booking may handle information independently under their own privacy policies.
Contact details:
One Click Tourism LLC
Unique World Business Center, Hamsah-A Building
Office 616, M Floor, 3A Street
Al Karama, Dubai, United Arab Emirates
Email: info@oneclicktourismllc.com
Phone: +971 55 879 9775
Contact page: Contact One Click Tourism
The information we collect depends on how you interact with us and the service you request.
When you contact us or request a service, you may provide:
Your name, email address and telephone number.
Your country or nationality, where relevant to the enquiry or booking.
Travel dates and preferred services.
The number of travellers in your group.
Pickup and drop-off locations.
Hotel or accommodation details needed for collection.
Flight details needed for airport transport.
Luggage requirements and other trip preferences.
Messages, feedback and correspondence with our team.
For certain bookings, additional traveller information may be necessary, such as names, children’s ages or identification details required by the relevant service provider.
Please do not send passport copies, identification documents or sensitive information unless we explain why they are needed and how to provide them.
If you make an enquiry or booking for other people, you may provide information about them.
Please ensure you are authorized to share their information and make this Privacy Policy available to them. Information about children should be provided by a parent, guardian or another appropriately authorized adult.
When a payment is made, we may receive information needed to identify and manage the transaction, such as:
The payer’s name.
Booking and payment references.
The amount paid.
Payment status.
Invoice, refund or transaction records.
The information collected directly by a payment provider depends on the payment method used. Please review the provider’s privacy notice before submitting payment details.
Do not send complete card details, card security codes or banking passwords through ordinary email, website enquiry forms or WhatsApp.
When you use our website, technical information may be collected through server logs, cookies or similar technologies. This can include:
IP address.
Browser and device information.
Pages requested and the time of access.
Referring website information.
Error records and security-related activity.
Additional usage information may be collected where analytics or advertising technologies are enabled, subject to applicable consent requirements.
We use relevant personal information to:
Answer questions and respond to enquiries.
Prepare quotations and discuss suitable services.
Arrange and administer bookings.
Coordinate pickup, transport, tickets and other booked services.
Communicate booking confirmations and service changes.
Manage payments, invoices, cancellations and refunds.
Respond to complaints and customer-support requests.
Maintain appropriate business records.
Protect our website and services against misuse and fraud.
Diagnose technical problems and improve website functionality.
Meet applicable legal obligations.
Send promotional communications where permitted and, when required, with your consent.
If you choose not to provide information necessary for a particular service, we may be unable to complete that enquiry or booking.
We process personal information on grounds permitted by applicable law. Depending on the circumstances, these may include your consent, steps necessary to arrange or fulfil a booking, compliance with legal obligations, or other grounds expressly permitted by law.
Where we rely on consent, you may withdraw it by contacting us. Withdrawal does not affect processing lawfully carried out before withdrawal.
Simply visiting our website does not constitute consent to every use of personal information described in this policy.
We may share relevant information with the following categories of recipients when necessary for the stated purpose:
Tour, attraction and activity providers: To arrange tickets, confirm participation and deliver booked experiences.
Drivers and transport providers: To coordinate journeys, pickup locations, timing and passenger requirements.
Payment providers: To process or reconcile payments and refunds.
Technology and administrative providers: To support website hosting, communications, booking administration and other business functions.
Professional advisers and authorities: Where necessary for professional advice, legal obligations, lawful requests or the protection of legal rights.
The information shared should be limited to what is relevant to the recipient’s role.
A service provider may also act independently when handling information for its own legal or operational purposes. Its privacy policy will explain that processing.
Our website may use cookies or similar technologies to support website functions, remember preferences and, where enabled, measure usage or advertising performance.
Some technologies are necessary for functions such as security, sessions or completing a user-requested action. Optional analytics or advertising technologies may require your consent under applicable law.
Where consent is required, optional technologies should operate only after you have made the relevant choice.
You can manage cookies through your browser settings. Where a cookie-preference control is available on our website, you can also use it to review or change your choices.
Blocking certain cookies may affect website functionality. Deleting cookies may remove previously saved preferences.
If you contact us by email, telephone or WhatsApp, we use the information you provide to handle your request and any related booking.
When you choose a third-party communication platform, that platform may also process information under its own terms and privacy policy.
Please share only information relevant to your enquiry. If a booking requires sensitive documents or additional personal details, contact us first to confirm an appropriate way to provide them.
Where we send promotional communications, we do so in accordance with applicable requirements.
You can ask us to stop sending marketing messages by using an unsubscribe option where provided or by emailing info@oneclicktourismllc.com.
Opting out of marketing does not prevent us from sending necessary messages about an existing enquiry, booking, payment or service change.
Some suppliers or technology providers involved in our services may process information outside the United Arab Emirates.
Where an international transfer takes place, the applicable legal requirements must be met, including any required safeguards or permitted transfer conditions.
You may contact us for information about overseas processing relevant to your personal information and the safeguards that apply.
We retain personal information for as long as needed for the purpose for which it was collected and to meet applicable legal requirements.
The retention period depends on factors such as:
Whether an enquiry is active or has resulted in a booking.
The time needed to deliver and administer a service.
Applicable accounting and record-keeping requirements.
Outstanding complaints, refunds or disputes.
Security and fraud-prevention requirements.
Whether continued retention is required or permitted by law.
When information is no longer required, it should be deleted or anonymized in accordance with the relevant retention procedures. Backup copies may remain until they are replaced or deleted through the backup lifecycle.
You can contact us to ask about the retention period applicable to your information.
We aim to use appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse or disclosure.
No website, communication channel or storage system can be guaranteed completely secure.
If you believe information you shared with us has been compromised, please contact us promptly using the details in this policy.
Depending on the law applicable to your information and any relevant exceptions, you may have rights to:
Obtain information about how your data is used.
Request access to your personal information.
Correct inaccurate or incomplete information.
Request deletion in appropriate circumstances.
Restrict or object to certain processing.
Withdraw consent where processing relies on consent.
Receive or transfer information where a portability right applies.
Raise a complaint with a competent data protection authority.
To make a request, email info@oneclicktourismllc.com with the subject “Privacy Request.”
Explain your request and provide enough information for us to identify the relevant enquiry or booking. We may need to verify your identity before responding. Please do not attach identification documents unless requested.
We will consider requests within the period required by applicable law. Some information may need to be retained because of legal obligations or other applicable exceptions.
Our booking and enquiry processes are intended to be managed by adults.
When a family booking includes children, information such as a child’s name or age may be needed to arrange the selected service or determine the applicable ticket category. Such information should be provided by an authorized adult and limited to what is necessary.
If you believe a child has submitted personal information without appropriate authorization, please contact us so we can review the circumstances.
Our website may contain links to external websites, maps, social media platforms, payment services or other third-party resources.
Those providers may collect information when you visit their websites or interact with their services. Their processing is governed by their own privacy policies.
We encourage you to review the relevant privacy notice before providing personal information to another provider.
We may update this Privacy Policy to reflect changes to our services, data-handling practices or applicable requirements.
The date at the top of this page indicates when the policy was last updated. Where required, we will provide additional notice or request consent for relevant changes.
For questions about this policy, your personal information or a privacy request, contact:
One Click Tourism LLC
Email: info@oneclicktourismllc.com
Phone: +971 55 879 9775
Address:
Unique World Business Center, Hamsah-A Building
Office 616, M Floor, 3A Street
Al Karama, Dubai, United Arab Emirates
Website: oneclicktourismllc.com
Contact form: Send an enquiry